{"id":13109,"date":"2025-04-03T08:41:06","date_gmt":"2025-04-03T06:41:06","guid":{"rendered":"https:\/\/nlmeas-tchicundo.savviihq.com\/?post_type=klantcase&p=13109"},"modified":"2025-06-17T11:41:29","modified_gmt":"2025-06-17T09:41:29","slug":"klantenvertellen-gives-measureworks-5-stars","status":"publish","type":"klantcase","link":"https:\/\/measureworks.nl\/en\/case-studies\/klantenvertellen-gives-measureworks-5-stars\/","title":{"rendered":"Klantenvertellen gives MeasureWorks 5 stars"},"content":{"rendered":"\n
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“I couldn\u2019t believe my eyes. We had been working with our tech partners for some time to understand the delays \u2014 until we brought in MeasureWorks and were completely blown away.”<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

\u2014 Olaf Mieras<\/p>\n\n\n\n

CEO, Klantenvertellen<\/p>\n\n\n\n

Since 2008, Klantenvertellen\/Kiyoh has been the specialist and market leader in the Netherlands in the field of online reviews. Customer feedback has become increasingly important in recent years, as consumers increasingly base their choices on recent customer experiences. With Klantenvertellen\u2019s user-friendly review system, customers are actively invited to leave a review for, among others, webshops.<\/p>\n\n\n\n

In December 2024, Klantenvertellen experienced a decline in the performance of their own review platform. Understanding better than anyone the importance of IT performance for customer satisfaction, they immediately made it a top priority to restore platform speed to the desired level \u2014 and turned to MeasureWorks for support.<\/p>\n\n\n\n

MeasureWorks assembled and led a High Care team to perform root cause analyses across all links in the digital chain. Using Dynatrace and its powerful AI capabilities, the main cause of the issue was identified within 48 hours \u2014 and platform performance was successfully restored.<\/p>\n\n\n\n

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\u201cI couldn\u2019t believe my eyes. We had been working with our tech partners for some time to understand the delays \u2014 until we brought in MeasureWorks and were completely blown away by the speed at which the platform was back to optimal performance!<\/em><\/p>\n<\/blockquote>\n\n\n\n

Thanks to MeasureWorks\u2019 insights and the extraordinary dedication of their team \u2014 even during the holiday season \u2014 we were able to limit the impact for our customers.<\/em><\/p>\n\n\n\n

A fantastic team effort and a well-deserved 5-star rating.\u201d<\/em><\/p>\n\n\n\n

\u2014 Olaf Mieras, CEO Klantenvertellen<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

“I couldn\u2019t believe my eyes. We had been working with our tech partners for some time to understand the delays \u2014 until we brought in MeasureWorks and were completely blown away.” \u2014 Olaf Mieras CEO, Klantenvertellen Since 2008, Klantenvertellen\/Kiyoh has been the specialist and market leader in the Netherlands in the field of online reviews. […]<\/p>\n","protected":false},"featured_media":11747,"template":"","class_list":["post-13109","klantcase","type-klantcase","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/measureworks.nl\/en\/wp-json\/wp\/v2\/klantcase\/13109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/measureworks.nl\/en\/wp-json\/wp\/v2\/klantcase"}],"about":[{"href":"https:\/\/measureworks.nl\/en\/wp-json\/wp\/v2\/types\/klantcase"}],"version-history":[{"count":3,"href":"https:\/\/measureworks.nl\/en\/wp-json\/wp\/v2\/klantcase\/13109\/revisions"}],"predecessor-version":[{"id":13112,"href":"https:\/\/measureworks.nl\/en\/wp-json\/wp\/v2\/klantcase\/13109\/revisions\/13112"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/measureworks.nl\/en\/wp-json\/wp\/v2\/media\/11747"}],"wp:attachment":[{"href":"https:\/\/measureworks.nl\/en\/wp-json\/wp\/v2\/media?parent=13109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}