Performance solution:
Business Process Monitoring: Shift from A to B
Monitoring your critical business processes is essential for optimizing online operations and delivering a superior customer experience. Where application performance monitoring typically focuses on individual applications, our business process monitoring services focuses on the entire customer journey and all applications included. Go beyond system performance and start optimizing your business process for operational efficiency and overall performance.
What we do
and how we do it
Business Process Monitoring is the art of tracking and analyzing key performance indicators (KPIs) from the perspective of a customer journey or business process to enhance the customer experience. With our extensive experience in Full Stack Observability we will track the inputs and outputs of your business processes in real-time, in order to identify trends, patterns, and deviations from expected norms. Our services provide real-time visibility into the performance of key business processes, enabling you to proactively address issues and make data-driven decisions to improve the customer experience.
Why Business Process Monitoring should be a vital part of your operations
Connect all the dots
Focus on the entire business process, not just the individual applications. Measure how this process delivers on service levels from a user-centered perspective.
From application topology to customer journey
With our full stack observability services we go beyond a single application performance to analyze both inputs and outputs of all individual components to create 1 business process: fast detection of the root cause of incidents, predictive alerting and quality of delivery for end-users.
One unified dashboard
Automatically capture the connection between different services and vendors to create 1 single overview of your application landscape. Integrally monitoring of the entire application infrastructure regardless of where this infrastructure is located, or by whom its managed.
Time to make your platform excel.
Optimize your web performance!
Performance means collaboration
We’ll dive right into these topics
With our Business Process Monitoring services, we use a data driven approach to create valuable input for day to day IT operations: AIops, Application Landscape Detection, Open Telemetry, and Unified Dashboards.
Full Stack observability
AIops
Work smarter not harder. Tracking performance from the outside-in allows us to create a baseline of normal behavior of your application to automatically detect abnormalities and speed bumps. From anomaly detection to remediation, this will reduce downtime and increase service levels.
Customer Journey Mapping
Focus on the process, not the application
The key to business process monitoring is understanding what components are essential to deliver a complete service to an end user. Our setup provides you a full overview of each individual customer journey and all components from the user perspective.
Open Telemetry
Vendor agnostic data collection
With one system we cannot measure everything, but we can collect all relevant data. Using the new Open Telemetry standards we enrich application monitoring platforms with external datasets such as ERP data, external vendors, performance load testing or web analytics data. This creates a comprehensive view of your performance over time.
Unified Dashboards
Measure performance over time
We extend traditional application-performance monitoring dashboards with our own ‘low-code’ reporting platform. This allows you to create a more service-oriented view on performance data without any technical knowledge. Stay in control regardless of where this infrastructure is located or by whom it’s managed.
MeasureWorks’ major-league methodology
Our approach is based on our unique and proven methodology: Get Fast, Stay Fast. It’s what we live by! The methodology connects the development cycle with operational management of your production environment. Combining our three service components, Business Process Monitoring, Full Stack Observability and Performance optimization – allows you to manage your complex IT environments: from delivering on service levels, reduction of errors, improve development quality, and improve the overall user experience.
Full Stack Observability
Always in control, from the outside-in.
We observe and measure the entire ecosystem End-2-End to detect performance issues via human behavior patterns, providing full visibility for DevOps teams to manage the status quo.
Business Process Monitoring
From system to customer journey
Where application performance monitoring typically focuses on individual applications our business process monitoring services focuses on the entire customer journey and all applications included. Go beyond system performance and start optimizing your business process for operational efficiency and overall performance.
Performance Optimisation
Aiming for the sweet spot.
With performance optimization we focus on boosting user experience as a customer service value: fast, reliable and available. Get fast to increase customer loyalty for any application.
Observe
Tracking user behavior
We observe and measure the entire ecosystem of your site End-2-End to detect performance issues via human behaviour patterns. Observe and attack the status quo.
Control
Testing new standards
We control and enforce the quality of both system and development throughout the entire lifecycle. A characteristic of this stage testing is whether the necessary changes fit within the bigger picture for long term impact.
Boost
Aiming for the sweet spot
Ultimately, we focus on boosting user experience as customer service value: fast, reliable, available, neutral to competition and predictive.
