Improving reliability and performance of the IT landscape to optimize services to residents and businesses – That is an ongoing challenge of the municipality of The Hague. Therefore, the municipality was looking for an integral smart monitoring tool that provides real-time insight into the availability of the IT ecosystem. The choice fell on the observability platform Dynatrace, with MeasureWorks as implementation and innovation partner.
In this article, René de Vos, Manager Control Centre at Gemeente Den Haag, explains why the municipality chose MeasureWorks and how Dynatrace contributes to their secure IT environment.
No overview
The IT department of the Municipality of The Hague worked with multiple monitoring tools that made collaboration between teams difficult. Without an overview, resolving incidents was time-consuming. Also, the lack of an integrated approach limited efficiency in both on-premise and cloud environments. This made transparency and reliability, two important core values for the municipality, more difficult to ensure.
The solution: Dynatrace and MeasureWorks
Municipality of The Hague chose Dynatrace as its all-in-one observability platform, combining features such as Application Performance Monitoring (APM), infrastructure monitoring and user experience monitoring. MeasureWorks, as a certified implementation partner, played the key role in implementing and training IT teams. The Hague municipality chose MeasureWorks based on their approach. “MeasureWorks’ approach is very much in line with how we envisioned it: a very pragmatic way of working,” he says.
“We can now really do a deep dive with Dynatrace. It gives us much more insight than we ever had with our previous tools.”
With Dynatrace, MeasureWorks introduced a scalable solution that uses AI-driven problem detection and automation. This technology makes it possible to determine the cause of incidents within hours, where previously it could take days.
Collaboration and culture
An important aspect of the collaboration is MeasureWorks’ culture. Their pragmatic, hands-on approach is highly appreciated by the team at the Municipality of The Hague. MeasureWorks not only provides technical support, but also plays a role as a strategic sparring partner. As René explains, “The collaboration is extremely pleasant. MeasureWorks actively thinks along, is solution-oriented and shows a hands-on mentality, which reinforces our confidence in them as a partner.” This approach creates trust and smooth Dynatrace adoption within the organization.
“Their proactive and practical approach really resonates with us. MeasureWorks doesn’t just deliver a solution — they make sure our team gets the most out of it.”
René highlights how MeasureWorks aligns with the needs of the municipality. “They understand our processes. Some things took a bit longer than expected, but MeasureWorks remained flexible throughout.” Through targeted training and personal attention, IT staff received the tools and knowledge needed to work independently with Dynatrace. René explains: “MeasureWorks ran several group training sessions for our technical administrators. In small groups of six to eight people, they gave our teams the space to ask questions and gain real value from Dynatrace.” This strengthened team autonomy and improved collaboration by ensuring everyone now speaks the same language.
Reducing costs and increasing reliability
The collaboration between MeasureWorks and the Municipality of The Hague has led to impressive improvements within the IT department — and beyond. One of the biggest successes: reducing the average incident recovery time by an impressive 30%. With Dynatrace and the support of MeasureWorks, issues are now detected and resolved faster, leading to less disruption and happier end users.
“Thanks to Dynatrace, our incident recovery time has dropped by no less than 30%.”
Beyond speed, the partnership has also delivered significant cost savings. René notes: “With less downtime and more efficient monitoring, we’ve managed to reduce our operational costs. The system helps us tackle problems quickly and effectively.”
The Municipality of The Hague is now also using AI-powered features and cloud integrations within Dynatrace. This enables the municipality not only to respond more quickly to current challenges but to proactively prepare for future developments. With this future-ready approach, the municipality continues to optimise its digital services.
Looking ahead
The collaboration with MeasureWorks is ongoing. As the Municipality of The Hague moves further into the cloud, MeasureWorks continues to act as both sparring partner and technical expert. There are new opportunities ahead — from deeper Dynatrace integrations with other tools to advanced automation and AI-driven monitoring.
The partnership between MeasureWorks and the Municipality of The Hague shows how technology and trusted collaboration lead to stronger IT performance and greater efficiency. With Dynatrace at the core and the MeasureWorks mindset as the foundation, the municipality has not only tackled its current challenges — it’s ready for what’s next.
“MeasureWorks helped us adopt the platform quickly. Their hands-on approach meant our teams could get started right away and see results fast.”
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