“I couldn’t believe my eyes. We had been working with our tech partners for some time to understand the delays — until we brought in MeasureWorks and were completely blown away.”
— Olaf Mieras
CEO, Klantenvertellen
Since 2008, Klantenvertellen/Kiyoh has been the specialist and market leader in the Netherlands in the field of online reviews. Customer feedback has become increasingly important in recent years, as consumers increasingly base their choices on recent customer experiences. With Klantenvertellen’s user-friendly review system, customers are actively invited to leave a review for, among others, webshops.
In December 2024, Klantenvertellen experienced a decline in the performance of their own review platform. Understanding better than anyone the importance of IT performance for customer satisfaction, they immediately made it a top priority to restore platform speed to the desired level — and turned to MeasureWorks for support.
MeasureWorks assembled and led a High Care team to perform root cause analyses across all links in the digital chain. Using Dynatrace and its powerful AI capabilities, the main cause of the issue was identified within 48 hours — and platform performance was successfully restored.
“I couldn’t believe my eyes. We had been working with our tech partners for some time to understand the delays — until we brought in MeasureWorks and were completely blown away by the speed at which the platform was back to optimal performance!
Thanks to MeasureWorks’ insights and the extraordinary dedication of their team — even during the holiday season — we were able to limit the impact for our customers.
A fantastic team effort and a well-deserved 5-star rating.”
— Olaf Mieras, CEO Klantenvertellen
