Performance solution Business Process Monitoring :
Protect the customer journey
Monitoring your business-critical processes helps you optimize online operations and deliver a high-quality customer experience. While traditional monitoring focuses on individual applications, Business Process Monitoring provides insight into the entire customer journey and all the systems involved. Go beyond system performance and optimize your business processes for maximum efficiency and impact.
What we do
Our approach and method
Business Process Monitoring means tracking and analyzing Key Performance Indicators (KPIs) from a customer journey or business process perspective. This helps improve customer experience and remove operational bottlenecks.
With Business Process Monitoring, we monitor the inputs and outputs of your key processes in real time. We identify trends, patterns, and anomalies, allowing you to proactively solve problems. It also helps you make data-driven decisions to optimize the customer experience.
Why Business Process Monitoring is indispensable.
Connect the entire chain
Focus not only on individual applications, but on the entire business process. Measure performance at service levels and from a user’s perspective.
From application topology to customer journey
With Business Process Monitoring, we analyze individual components as well as the whole system. This enables us to quickly detect incidents, provide proactive alerts, and ensure service quality.
One unified dashboard
Automatize connections between different systems and vendors for a complete overview of your application landscape. This ensures integrated monitoring, regardless of hosting location or management provider.
Time to make your platform excel.
Optimize your digital performance!
Performance requires cooperation
These are our focus areas
Our Business Process Monitoring services provide a data-driven foundation for daily IT operations. We focus on:
AI-driven observability
AIops
Automated anomaly detection to reduce downtime and increase service levels.
Customer Journey Mapping
Focus on the process, not the application
Full visibility into each customer journey and the systems behind it.
Open Telemetry
Vendor agnostic data collection
Integration of ERP data, vendor metrics, load testing, and web analytics.
Unified Dashboards
Measure performance over time
Low-code monitoring tools that empower non-technical teams to manage performance insights.
MeasureWorks’ major-league methodology
MeasureWorks is poised to change the way you perceive and tackle online performance issues. We believe the future of web performance lies in preventing, not fixing. Our winning strategy consists of 3 phases:
Our performance solutions
Full Stack Observability
Always in control, from the outside-in.
We observe and measure the entire ecosystem End-2-End to detect performance issues via human behavior patterns, providing full visibility for DevOps teams to manage the status quo.
Business Process Monitoring
From system to customer journey
Where application performance monitoring typically focuses on individual applications our business process monitoring services focuses on the entire customer journey and all applications included. Go beyond system performance and start optimizing your business process for operational efficiency and overall performance.
Performance Testing
Preparing for the (un)known
With performance testing we focus on ensuring your users maintain excellent experiences by staying fast.
Performance Optimization
Aiming for the sweet spot.
With performance optimization we focus on boosting user experience as a customer service value: fast, reliable and available. Get fast to increase customer loyalty for any application.
